F A Q

General FAQ

WHY buy through Find-On?


1.- Buy your products at the same price. 2.- You have no extra fees for your purchases. 3.- And the most important! "You help big brands distribute their profits with small companies like Find-On".




About US?


We are a shopping center where you can find the best brands on the market, we currently have more than 250 direct stores.




Who is Alliance Parcel?


Alliance Parcel is an exuberantly growing international shipping marketplace and the best worldwide shipping company that integrates travelers and shoppers on a single platform. We offer the best and the highest quality of services at the most economical prices. We have made purchase & international parcel delivery easier than ever before. Shoppers can buy from any online store and get the parcels delivered anytime, anywhere. Alliance Parcel is the best company to send parcel overseas. No hidden fees; no extra costs; we let you negotiate the costs with the traveler beforehand to avoid any hassles and confusion later.




What can you buy through Find-On?


In our virtual mall you can find:
Clothes
Shoes
Auto parts
Cosmetics
Tools
Electronic products
Digital Products
and more




How can I bring my product to my country?


You can do it through the Alliance Parcel shipping service. Or if you wish, with any service of your preference.




Where am I making my purchase?


For your security, the purchase of any product is made directly in the original store of the promoted Brand.





World Nomads FAQ

Can I buy a travel insurance policy if I'm already overseas?


Yes, Americans can buy a World Nomads travel insurance plan when already traveling away from home. You can be traveling anywhere in the world and buy a trip protection plan. You don't have to be at home or within the USA. Your policy can be purchased for the duration you choose (from 1 day up to 180 days) and your policy documents will be sent to you by email. You should read the Description of Coverage for full details on when cover starts and ends and all other terms, limits, conditions and exclusions of cover.




Am I covered if I need to cancel or reschedule my trip?


World Nomads travel insurance plans include coverage for trip cancellation and trip interruption. If you need to delay, cancel or reschedule your trip before you leave home, you may be able to make a claim for covered costs. What’s covered There are a million reasons why you might want to cancel your trip. Maybe you’re fighting with your travel companions and can’t stand the thought of spending time with them. Or maybe you decided that the money might be better spent somewhere else. Or it could be as simple as you’ve just changed your mind.

While travel insurance won’t cover these reasons, there are a number of other events that qualify for trip cancellation cover. For example: A death in your or your travel companion’s family. You or your travel companion have developed a medical condition and your doctor advises that travel is not an option. You or your travel companion are a victim of felonious assault. Your accommodations at your trip destination are no longer liveable as the result of an unforeseen natural disaster. You or your travel companion are required to serve on a jury or subpoenaed within 10 days of departure. You or your travel companion are active military personnel and are being called to emergency duty to provide relief in the event of a natural disaster. A strike causes your common carrier to stop services for at least 24 hours. A terrorist attack happens within 30 days of your departure date, either at your departure point or destination. What can I claim for? If you need to cancel for a covered reason, you may be able to be reimbursed for pre-paid, non-refundable travel arrangements that you didn’t use. These could include accommodations, flights and tours. You’ll need to notify your travel suppliers and World Nomads within 72 hours and send the following documentation with your claim (as it applies to your case) within 90 days: Proof of payment for your travel arrangements. Proof of any refunds received or denials of compensation, such as from your common carrier. All unused air, rail, cruise, or other tickets. For claims involving medical emergencies or death, signed patient (or next of kin) authorization to release medical information and an attending physician’s statement. Claims involving other reasons also require documentation such as police reports, a copy of the jury notice, etc. Claims can be reimbursed only for trip expenses paid in cash, credit or check (deposits and payments made in vouchers or mileage points don’t qualify for coverage). What’s not covered You’ve arranged travel already knowing of circumstances that could lead to the trip being disrupted or canceled. A pre-existing medical condition(s) that was or is not stable during the required time period. A travel visa or passport that is not issued in time for your trip due to your late application or a previous refusal. A natural disaster or any other event that was forecast or announced before the purchase of the plan. This is a summary only. It does not include all terms, conditions and exclusions of the plans described. Please refer to the actual plans for complete details of coverage and exclusions. If you’re not sure if something is covered




Travel Insurance and medical transport, evacuation and repatriation


Amongst many other benefits, your travel insurance policy includes coverage for emergency medical transportation and evacuation services. What's covered Fun fact: New York has a limousine ambulance, Tokyo has a bus-sized ambulance, and you won’t care about either of those things in an emergency. That’s why our travel insurance covers you for the use of different types of ambulance services to get you to where you need to go.

The benefits your coverage includes:

  • Medical air evacuation to a hospital in your home (when required).
  • Transportation for a companion to join you if you’re alone and hospitalized for more than a week.
  • Ambulance to transport you to the nearest medical provider.
How it works If, while traveling, you become ill, suffer an injury or get into an accident, you must call the 24/7 Emergency Assistance team, who will work with you to arrange the transportation you need. We understand that sometimes it may be difficult to contact the team when you’re dealing with a life-threatening emergency. But once you get immediate assistance from the local authorities, you or someone else on your behalf should contact the 24/7 Emergency Assistance . However, we reserve the right to limit reimbursement on emergency evacuations not pre-authorized and arranged by us. What's not covered Travel insurance is not designed to cover everything. Things we don’t cover include:
  • Expenses related to pre-existing medical conditions.
  • When you travel for the purpose of securing medical treatment.
  • When you’re traveling against the advice of a physician.
  • Any follow-up treatments or ongoing costs once you return to your home.
This is a summary only. It does not include all terms, conditions and exclusions of the plans described. Please refer to the actual plans for complete details of coverage and exclusions. If you have any questions, please contact us.




Travel Insurance: What is my country of residence?


Your country of residence is the place where you legally reside, not necessarily your country of citizenship. It’s the place where you would want to be sent back home should you need to be evacuated for medical reasons or should you interrupt your trip.

To be eligible for travel insurance coverage as a US resident, you must have a residential address and unrestricted right of entry into the US.

You must be able to provide documentation to prove your address in the United States (for example, a US driver’s license, a government-issued ID or a utility bill) and agree to be repatriated, if required, back to the state of residence named on your insurance policy.

For the purposes of our policies, the U.S.A is all US States, the District of Columbia and US Military bases overseas. It does not include US Territories (Puerto Rico, Guam, Northern Mariana Islands, the US Virgin Islands, and American Samoa).
What if I’m an international student or a foreign national living in the United States? You may purchase a World Nomads policy as a US resident as long as you meet the requirements above. Otherwise, you should buy your travel insurance policy under your country of citizenship. What if I’m a US citizen living abroad? If you’re a US citizen living abroad, you should purchase a policy under your current address. For example, if you’re a US citizen residing in France and decide to take a trip to Thailand, you should buy travel insurance as a French resident. What if I’m a digital nomad and change countries frequently? You should use your country of citizenship as your country of residence




More information about World Nomads?


Please follow the next Link: World Nomads Help Center





Expedia FAQ

Refund timelines, policies & processes


Because we are receiving a large number of cancellation requests, refunds may take longer than normal.

  • If you booked a hotel, car, or activity, it may take up to 30 days to receive your refund.
  • For flights, most refunds are issued within 8 weeks. Some refunds could take a bit longer, depending on the airline.
  • For packages, refunds for the hotel, car, or activity portion may take up to 30 days. The flight portion could take 8 weeks or longer.
Under normal circumstances, here's what you should know about refunds: How to track your refund Have a refund coming? We’ve made it easy for you to track when it’ll arrive. All you need to do is go to Trip Help and select your itinerary from the drop-down menu. Voila! You can see where your money is. How it works
  • Expedia may take up to 24 hours to process your refund. Once that has happened, your bank or payment service (such as PayPal) will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show the credit on your statement.
  • You’ll see the refund on your original method(s) of payment. So, say you paid using your debit card -- that’s where the money will be refunded. We’ll send you an email with the nitty-gritty about your refund amount, and how and when you'll get it.
  • If your credit card statement includes a charge from a third party (such as a low-cost airline, rental car company, or cruise line), you’ll receive your refund from them, not Expedia. If this is the case, get in touch with that third party to ask any questions about refunds.
  • If you've been charged a deposit or partial payment, you'll be refunded for that amount, minus any fees. Say you paid a USD 200 deposit on your hotel, but you ended up having to cancel. If the hotel charges a USD 20 cancel fee, you’d get USD 180 back.
The basics on cancellation fees
  • If you used points to pay for your entire booking, and you’ve been charged a cancellation fee, that’ll come out of your points balance.
For instance, say you used 1,500 of your 2,000 points to pay for your whole trip. We’ll pretend the cancel fee is USD 20, so that will be converted to points and removed from your remaining 500 points
  • If you used points and a credit card to pay for your booking, any cancellation fees will come out of the points portion of your refund first, followed by the credit card portion, if necessary.
If you used all your 2,000 points to pay for your trip, then used your credit card to cover the remaining cost, the cancel fee will come out of your points balance first. So say the fee is USD 20, that means you’ll get 1,980 points put back into your points account. Flights
  • Did you cancel within 24 hours of making your reservation? Some flight bookings are eligible for a full refund.
  • Need to cancel a non-refundable flight? Instead of getting your refund back, you may instead get a flight credit to use for a future booking.
Hotels
  • Most hotels refund all your money if you cancel before their cancellation deadline.
  • Some hotel rooms are non-refundable, meaning you won’t get your money back if you cancel.
  • If you cancel a non-refundable hotel booking, or cancel your booking after the hotel's cancellation deadline, you won’t be able to get a refund, no matter how you paid (using points or your credit card, for instance).
  • If you canceled before the hotel's cancellation deadline but still see a charge from them on your credit card statement, get in touch with the hotel itself to make sure you get your refund.
Vacation Packages If you booked your package:
  • Within the last 24 hours: You may be able to cancel and get all your money back.
  • More than 24 hours ago: Your airline, hotel, car rental company, or activity provider may have a cancellation fee that we’ll pass on to you.
Check out how to change or cancel your vacation package for more info. Cars
  • Does your prepaid car booking qualify for a refund? Check out your itinerary for details. If it does, just know you have to cancel the booking at least 6 hours before pick-up.
  • Need to return the car early? In this case, you won’t be refunded for any unused time.
Cruises Most cruise bookings are eligible for a full refund if you cancel up to 90 days before departure. Activities You can get a refund for most activity bookings if you cancel before the activity's cancellation deadline. Just keep in mind that some activities are non-refundable.




Use an Expedia coupon


Notice: We're issuing coupons for some cancellations related to COVID-19. If you qualified for one, you'll get an email that explains the details. You'll need an account to see your coupons. Sign in or create an account with the same email address used to make the original booking. At Expedia, we offer all sorts of coupons through our Travel Deals emails and our Expedia Coupons Codes page. You’ll either enter the code at checkout or save the offer to your Expedia account. Once you’re done booking, your coupon will show on the Coupons page under Redeemed and expired coupons. It's that easy! How to use an Expedia coupon code

  1. Put your trip together, then follow the booking process to the Payment.
  2. Under Payment, choose Enter a coupon or promotion code.
  3. Enter your code and choose Apply Coupon.
How to save a coupon to your account When you get an Expedia coupon via email, select the link in it to save the coupon to your account. That’s it! (Seriously.) How to use a saved coupon
  1. Go to My Account and choose Coupons, then choose Use Coupon.
  2. Search for eligible travel and choose the option that works for you. (Check your coupon’s rules and restrictions to see what qualifies as eligible.)
Good to know
  • You can only use coupons for Pay Now bookings.
  • Once you’re done booking, your coupon will show on the Coupons page under Redeemed and expired coupons.




Change your flight


Change of plans? No problem. We're here to help make things as easy as possible. Before you make a change Be sure to review the Airline rules + restrictions in your itinerary to see what the airline will let you do and what fees they charge for flight changes. Full-service airlines If you booked:

  • In the last 24 hours: Some airlines let you cancel your flight for free. So you can book a new flight that works better for you and cancel your original – avoiding change fees while you're at it.
  • More than 24 hours ago: Get in touch! One of our friendly agents can help you with your options.
  • Basic Economy or Light fares: The airline won't let you make changes. Not sure if you booked one of these fares? Check your confirmation email or itinerary for details on your flight.
Low-cost airlines Low-cost airlines, like Frontier and Spirit, like to handle their own changes and cancellations. But we can help you get in touch. We've got lists of their websites and phone numbers right here. Roundtrip flights with 2 one-way fares
  • Changing your flight is a different story when you have 2 one-way tickets instead of a single roundtrip one. For more on this, check out Roundtrip flights with 2 one-way fares.
  • If one of your flights is with a low-cost airline, like Frontier or Spirit, you'll need to contact the airline to change that flight. (They like to do that part on their end.) You can change your other flight with us.
Costs for a flight change Airlines generally charge a change fee per person – plus any difference in airfare – for a flight change. How to estimate your flight change cost
  1. Go to My Trips.
  2. Select Change Flight.
  3. Search for new flights to get your estimate.
Same-day flight changes If you change your flight within 24 hours of when it's scheduled to leave, the airlines listed here might give you a lower change fee if you go through them. You can check their websites, or give them a call, for info:
  • Alaska
  • American Airlines
  • Delta
  • JetBlue
  • United
Wondering why we can't offer you a lower change fee, too? Our hands are tied, unfortunately. The airlines require us to use the change fee as it's listed in the fine print on your ticket. Ticket transfers We understand that plans change, and sometimes you just can't make the trip. Unfortunately, airlines don't allow you to transfer your ticket to someone else. There's nothing we can do about that. Good to know
  • If you change your flight, you need to stick with the airline you booked with originally.
  • Want to change cabins? Say, make the move from Economy to First Class – or the other way around? Your best bet is to contact your airline to find out what they allow and to make your change.
  • If you upgrade cabins, you'll be on the hook for any additional costs, including any fare difference.
  • If you miss or skip your departure flight, the airline will cancel your return flight. Unless you have a roundtrip flight with 2 one-way fares, because your tickets are considered separate in that case.
  • If you find any mistakes on your ticket, like a misspelled name, check out Flight booking mistakes for info on what can be fixed and how.
  • If the airline changed or canceled your flight, check out Airline-initiated schedule change to see what to do next.
  • If you bought flight insurance, be sure to read Flight insurance for more info on when and how you can use it.
  • If you want to change your seat (or upgrade it), take a look at Manage your seat assignment to see how it works.




Still need help?


Go to Expedia.com





Agoda FAQ

How can I get more information about the room or property's facility?


You can find details about the property in your confirmation email or on the property detail page. For anything else, you can also contact property directly.




When do I get a confirmation email?


In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you still haven't received it after that time, please check your junk mail and/or spam filters. You can also download or resend your booking voucher online.




Where can I check my booking details and status?


You can always view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you don't know your sign in details, you can follow the "My bookings" link in your confirmation email.




Can you resend the booking voucher to me?


Agoda now provides you with a self-service option. Just by clicking on the self-service link provided in your confirmation email, you will be able to resend your booking voucher.




Can I add extra bed/baby cot in my room?


The availability of extra bed/baby cot depends on the property. Additional cost for children, including extra beds, are not included in the reservation price unless stated. Please contact the property directly for this information.




Does the hotel provide airport transfer?


When making a search you can choose 'Hotel/Airport transfer' in the facilities section to help you with your search. Hotels will also provide this information in the "Useful Information" section on the hotel page displayed on the website. Some rooms come with complimentary airport transfer. If this is the case it will be specified in the room type or will be noted in the grand total on the booking form. Airport transfers are usually subject to a charge. If you would like to arrange airport transfer, please contact the hotel directly.




Is breakfast included in the room rate?


If breakfast is included, it will display "Breakfast Included" below the room type. If it is not mentioned, the hotel is not including breakfast with this room deal.




Can I choose what type of bed I want?


You can send your special request for a bed type to the property using the self-service option. Please note that all special requests are subject to availability and cannot be guaranteed by Agoda.




I have not received my booking confirmation and cannot locate my booking online.


In most cases, you will receive your booking confirmation (PDF file) by email within 30 minutes of booking completion. If you still haven't received it after that time, please check your junk mail and/or spam folders. You can also view your booking details and status online by signing in and selecting "My bookings" from the account menu. If you still cannot locate your booking and have not received your booking confirmation after 24 hours, please feel free to contact us.




You Still have Questions


Visita Agoda.com





Airbnb FAQ

How do I create an account?


If you don't have an Airbnb account yet, go to airbnb.com and click Sign Up. You can sign up using your email address, Facebook account, Google account, or Apple ID. Signing up and creating an Airbnb account is free. After you sign up, be sure to complete your account before booking a reservation.




Who can host on Airbnb?


Behind every stay is a host, a real person who can give you the details you need to check in and feel at home. They can interact with guests in different ways, depending on the type of place or experience they booked. Almost anyone can be a host. It's free to sign up and list both stays and experiences. Whether they’re hosting a place to stay or a local activity, all hosts are expected to meet our quality standards every time. Hosts of places to stay We ask that all hosts who offer places to stay meet 4 basic requirements for overall rating, response rate, cancellations, and acceptance of reservations, and we also ask hosts to comply with our Terms of Service and other policies. When booking a place to stay on Airbnb, guests can read the host’s profile page or reviews from past reservations to learn what to expect from their host—like what languages they speak, their response rate, and whether they’ll be onsite during the stay. Hosts can list a wide variety of places to stay, such as entire houses, rooms in bed and breakfasts or hotels, entire homes for families, or other unique places. Hosts who are on-site sometimes like to greet guests in person when they arrive. Other hosts will give guests all the details they need to check themselves in. Guests can always contact their host if they have any questions before or during their stay. Sometimes hosts partner up to co-host a place to stay, and other times professional hosts work together to manage a group of listings. Some hosts even offer their spaces for free to people who need temporary housing, like a COVID-19 first responder or a family fleeing conflict in their home country. Hosts of experiences Experiences hosts are local experts who list things to do on Airbnb, such as classes, tours, concerts, and other activities, whether you're on vacation, exploring your own city, or looking for something to do online while at home. Every experience submitted is reviewed by Airbnb for expertise, insider access, and connection, and must meet and follow these quality standards. Hosts who list things to do can offer everything from cooking classes, animal encounters, city tours, and more. Airbnb Experiences can be hosted in person or online over Zoom. When hosting an Online Experience, hosts are expected to follow additional requirements, and all experiences must comply with local laws, including restrictions related to quarantine and/or social distancing. Find out more about Airbnb Experiences and Adventures. Regulations for places to stay and experiences Stays and experiences are offered all around the world, though we’re required to comply with international regulations that restrict the use of our site by residents of certain countries. Because of this, our services are not available in some countries, such as Crimea, Iran, Syria, and North Korea. Find out more about legal and regulatory issues for hosting places to stay, and responsible hosting for experiences on Airbnb.




How do I become a host of a place to stay?


You can create a listing in the Host section of your profile. After you publish your listing, it may take up to 72 hours for it to appear in search results.




How do I create an experience?


Submit an experience that you’d like to host at airbnb.com/host/experiences. After you've submitted your experience, we'll typically get back to you soon about whether or not it's a fit for Airbnb. Sometimes responses can take longer, depending on the activities involved in your experience.




Who can become a host of an Airbnb Adventure?


In developing best practices for Airbnb Adventures, we worked with the Adventure Travel Trade Association (ATTA), expert leaders in the outdoor activities space. Established in 1990, the ATTA today is widely recognized as a vital leadership voice and partner for the adventure travel industry around the world. Criteria and restrictions for hosts that lead adventures All adventures must meet certain quality and eligibility standards before being offered to guests, and every host must demonstrate expertise relevant to the experience they host. Hosts who would like to lead an adventure with activities that may require special skills or certifications as part of that trip, must attest to having the appropriate skills certification, current first aid and CPR training, and/or access to medical services relevant to the activity they would like to lead. For adventures involving certain activities that could pose a heightened safety risk, we look to see that hosts have licenses and/or certifications for the activity where appropriate. We work with a third-party vendor to check licenses and/or certifications for the activity. If you're interested in becoming a host, apply now. Adventures are not yet available in China, Japan, and Korea.




How do I create an account?


If you don't have an Airbnb account yet, go to airbnb.com and click Sign Up. You can sign up using your email address, Facebook account, Google account, or Apple ID. Signing up and creating an Airbnb account is free. After you sign up, be sure to complete your account before booking a reservation.





Alliance Parcel FAQ

How it Works?


We are a community of Online Buyers and travelers from all over the world.

We connect you and decide what you want to do.

If you are an online buyer, buy, send your product to our traveler and receive your product in your city ..

If you are a traveler, publish your trip and receive offers to deliver packages.




Why do I have to register my Credit / Debit card?


It is necessary that you register your Credit / Debit card on our platform for the safety of our Users (online buyer and travelers) and prevent any possible scam.

In this way, we guarantee that there are no unscrupulous people who want to harm us.

Alliance Parcel will not make any debit to your Card until you as the user have accepted and verified that your order has been delivered.




What is an Online Buyer?


It is the person who likes to shop through the Internet, and is looking for a reliable delivery service.
Our online buyer can make purchases on any web page that complies with international regulations.
You have to make sure that the online store has delivery service within the country where the product is purchased.




What is a Traveler?


The traveler is the person who will deliver the product at its destination.

It is the only responsible for the product to arrive in optimal conditions.

He will receive the package, verify the contents of the package, confirm the receipt and then make the delivery on the agreed date.

The traveler will receive their payment once the delivery is made, this process can take up to 10 days after the delivery.




How I make an Order?


Tell us what are you looking for. Buy anywhere in the world, start placing your order, fill in all the requested fields, include all details and publish it on our platform. Find for travelers to make your delivery Find the traveler you like best, send your orders so they can review and accept Communication with the Traveler Once the traveler accepts your order, the chat and negotiation sheet are automatically enabled. Talk to the traveler about any details you have, check the costs, whether or not your product pays taxes, delivery date, etc. Meet with your traveler or negotiate a delivery method in your city and receive the product. Once the traveler confirms that he arrived at his destination, make an appointment to meet him and receive your product. You can also ask the traveler to send it to you by some means of local delivery within your city (this service has an extra charge).

Make the delivery like this:

Name: Traveler Name / My Name.
Address: Traveler Address
Phone Numbre:Traveler Phone Number / My Phone
City: Traveler information
Country: Traveler Information

Make sure to confirm delivery so that your traveler gets paid.




How I post a Travel o schedule a travel?


Do you want to post a trip? Tell us about your trip by filling out our form. Give us the travel dates, the weight capacity in pounds available in your luggage. And start receiving delivery offers Confirm order details with your shopper Once you agree to make a delivery, the chat and negotiation sheet are automatically enabled. Talk to the shopper about any details you have. Remember that the delivery need to come like this: Receive the product from the buyer. The buyer will make the purchase of the product and send it to the address that you indicated on your trip. Make sure with the buyer that the receipt comes with the name of both and that it meets the delivery dates. Name: Traveler Name / My Name.
Address: Traveler Address
Phone Numbre:Traveler Phone Number / My Phone
City: Traveler information
Country: Traveler Information Deliver your shopper’s order and get paid Coordinate a time and public place to meet your shopper. When your shopper confirms that they received their order, we’ll transfer payment to your account on file. If the buyer wants you to send the product through a local city service, you can do it, just make sure you received it and accept the payment. Be sure to confirm delivery, so the buyer can make the payment





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